It has been two years since I started to work in a call center. I have experienced all the pains and joy (well more on the pains) working and met some interesting people.
Right now, my heart has been snared by the least possible people who can do so. The problem is he does not love me back...typical story. I'm at a crossroads if I should continue or just leave and start over.
I need a damn closure before the year ends.
Thursday, December 07, 2006
Monday, August 14, 2006
Get to know the Philippines
The Philippines is...
50. Where the most happening places are not where the party is. it's where the gang wars happen, where women strip and where the people overthrow a president.
49. Where even doctors, lawyers and engineers are unemployed.
48. Where everyone has his personal ghost story and superstition
47. Where mountains like Makiling and Banahaw are considered holy places.
46. Where everything can be forged.
45. Where school is considered the second home and the mall considered the third.
44. Where Starbucks coffee is more expensive than gas.
43. Where every street has a basketball court and every town only has one public school.
42. Where all kinds of animals are edible.
41. Where people speak all kinds of languages, and still call it Tagalog and where it is fast
becoming unfashionable to speak English/Spanish.
40. Where students pay more money than they will earn afterwards.
39. Where call-center employees earn more money than teachers and nurses, where doctors
study to become nurses for employment abroad.
38. Where driving 4 kms can take as much as four hours.
37. Where fly overs bring you from the freeway to the side streets.
36. Where the tourist spots are where Filipinos do not (or cannot) go to.
35. Where the personal computer is mainly used for games and Friendster.
34. Where all 13-year-olds are alcoholic. (i resent that!)
33. Where colonial mentality is dishonestly denied!
32. Where 4 a.m. is not even considered bedtime yet.
31. Where people can pay to defy the law.
30. Where everything and everyone is spoofed.
29. Where even the poverty-stricken get to wear Ralph Lauren and Tommy Hilfiger (from divisoria)!
28. Where the honking of car horns is a way of life.
27. Where being called a bum is never offensive.
26. Where floodwaters take up more than 90 percent of the streets during the rainy season.
25. Where everyone has a relative abroad who keeps them alive.
24. Where crossing the street involves running for your dear life.
23. Where wearing your national colors makes you baduy.
22. Where billiards is a sport, and darts is a bar game.
21. Where even the poverty-stricken have the latest cell phones. (GSM-galing sa magnanakaw)
20. Where insurance does not work.
19. Where water can only be classified as tap and dirty - clean water is
for sale (35 pesos per gallon).
18. Where the church governs the people (owwss!!!) and where the government makes the people pray for miracles. (Amen to that!)
17. Where University of the Philippines is where all the weird people go. Ateneo is where all the nerds go. La Salle is where all the Chinese go. College of Saint Benilde is where all the stupid Chinese go, and University of Asia and the Pacific is where all the irrelevantly rich
people go.
16. Where fast food is a diet meal.
15. Where traffic signs are merely suggestions, not regulations.
14. Where all the trees in the city are below six feet.
13. Where being held up is normal. It happens to everyone.
12. Where kids dream of becoming pilots, doctors and basketball players.
11. Where rodents are normal house pets.
10. Where the definition of traffic is the "non-movement" of vehicles.
9. Where the fighter planes of the 1940s are used for military engagements, and the new fighter planes are displayed in museums.
8. Where Nora Aunor is an acclaimed actress and Boy Abunda is the best talk show host, where the population knows more their showbiz stars better than their national heroes and past presidents, knows more of showbiz gossips than their national history and current events.
7. Where cigarettes and alcohol are a necessity, and where the lottery is a commodity.
6. Where soap operas tell the realities of life and where the news provides the drama.
5. Where actors make the rules and where politicians provide the entertainment.
4. Where finding a deer on the road will be a phenomenon.
3. Where people can get away with stealing trillions of pesos, but not for a thousand.
2. Where being an hour late is still considered punctual. (Grabe talaga 'to!)
1. Where the squatters have more to complain (even if they do not pay their tax) ---- than those employed and have their tax automatically deducted from their salaries.
0. Where everyone wants to leave the country!
**Both amusing and disturbing. Is this what we are as Filipinos? This is just an email forwarded from a colleague. I just wanted to post it in my blog.
50. Where the most happening places are not where the party is. it's where the gang wars happen, where women strip and where the people overthrow a president.
49. Where even doctors, lawyers and engineers are unemployed.
48. Where everyone has his personal ghost story and superstition
47. Where mountains like Makiling and Banahaw are considered holy places.
46. Where everything can be forged.
45. Where school is considered the second home and the mall considered the third.
44. Where Starbucks coffee is more expensive than gas.
43. Where every street has a basketball court and every town only has one public school.
42. Where all kinds of animals are edible.
41. Where people speak all kinds of languages, and still call it Tagalog and where it is fast
becoming unfashionable to speak English/Spanish.
40. Where students pay more money than they will earn afterwards.
39. Where call-center employees earn more money than teachers and nurses, where doctors
study to become nurses for employment abroad.
38. Where driving 4 kms can take as much as four hours.
37. Where fly overs bring you from the freeway to the side streets.
36. Where the tourist spots are where Filipinos do not (or cannot) go to.
35. Where the personal computer is mainly used for games and Friendster.
34. Where all 13-year-olds are alcoholic. (i resent that!)
33. Where colonial mentality is dishonestly denied!
32. Where 4 a.m. is not even considered bedtime yet.
31. Where people can pay to defy the law.
30. Where everything and everyone is spoofed.
29. Where even the poverty-stricken get to wear Ralph Lauren and Tommy Hilfiger (from divisoria)!
28. Where the honking of car horns is a way of life.
27. Where being called a bum is never offensive.
26. Where floodwaters take up more than 90 percent of the streets during the rainy season.
25. Where everyone has a relative abroad who keeps them alive.
24. Where crossing the street involves running for your dear life.
23. Where wearing your national colors makes you baduy.
22. Where billiards is a sport, and darts is a bar game.
21. Where even the poverty-stricken have the latest cell phones. (GSM-galing sa magnanakaw)
20. Where insurance does not work.
19. Where water can only be classified as tap and dirty - clean water is
for sale (35 pesos per gallon).
18. Where the church governs the people (owwss!!!) and where the government makes the people pray for miracles. (Amen to that!)
17. Where University of the Philippines is where all the weird people go. Ateneo is where all the nerds go. La Salle is where all the Chinese go. College of Saint Benilde is where all the stupid Chinese go, and University of Asia and the Pacific is where all the irrelevantly rich
people go.
16. Where fast food is a diet meal.
15. Where traffic signs are merely suggestions, not regulations.
14. Where all the trees in the city are below six feet.
13. Where being held up is normal. It happens to everyone.
12. Where kids dream of becoming pilots, doctors and basketball players.
11. Where rodents are normal house pets.
10. Where the definition of traffic is the "non-movement" of vehicles.
9. Where the fighter planes of the 1940s are used for military engagements, and the new fighter planes are displayed in museums.
8. Where Nora Aunor is an acclaimed actress and Boy Abunda is the best talk show host, where the population knows more their showbiz stars better than their national heroes and past presidents, knows more of showbiz gossips than their national history and current events.
7. Where cigarettes and alcohol are a necessity, and where the lottery is a commodity.
6. Where soap operas tell the realities of life and where the news provides the drama.
5. Where actors make the rules and where politicians provide the entertainment.
4. Where finding a deer on the road will be a phenomenon.
3. Where people can get away with stealing trillions of pesos, but not for a thousand.
2. Where being an hour late is still considered punctual. (Grabe talaga 'to!)
1. Where the squatters have more to complain (even if they do not pay their tax) ---- than those employed and have their tax automatically deducted from their salaries.
0. Where everyone wants to leave the country!
**Both amusing and disturbing. Is this what we are as Filipinos? This is just an email forwarded from a colleague. I just wanted to post it in my blog.
Sunday, July 02, 2006
is this English?
This is another forward email by my co-worker and this just reminds me on why our country is waay behind when it comes to the Englush language. Sure, it's not our first language but at least we couuld try to be decent at it.
At the same time, this also reminded me about the flame wars that had been happening in this site for quite sometime.
The letter is hilarious but disturbing as well. May this be a lesson to all of us.
GANITO KA RIN BA MAG-ENGLISH?
TO WHOEVER GETS TO UNDERSTAND THIS LETTER,CONGRATULATIONS!! haha!
The following is a letter found at a certain bar inManila and has been preserved in its original,unedited form. Enjoy reading and you may try direct translation in Tagalog.
Pls read with feelings...!
********************
October 1996
To Marjie,
I am not surprise or wander why Dennis leave you. Why?What reason you can think about but you're very fatbody. I thought before that Dennis only use me to histoy but sooner and later I'm realize that he reallycan't not beared or stomached to be with you anymorebecause at first, Dennis say he could not stand you'rehabit of making pakialam all his walks [lakad] and always calling to their house what he go home or this or that.
And then he say he get ashame to met iether in schoolor in his family and then asking you to exerciseyou're very very, very fat body. But you hate it.Thoughth your the most preetiest girls he knows about.What do you think you are "Beautiful Girl" of JoseMarie Chan?
Even you are beautiful face (to your think) you do nothave the right to called me whatsoever or elsedifferent name one time or the other for the realpurposed to insults my personality because I'm nevercall you names iether in the front of Dennis or in thebacks of Dennis, but if you start already to callingme different name, I don't have any other choicebut to call you other different name to. Like you area PIG, FAT, OBESSED, OVERWIGHT, AND UGLY SHAPE girl.Shame to you're body that is to a BUDING.You can't not blame Dennis for exchanging you to mebecause I am the more sexier than you when you look tous in the mirror.I'm repeat again that you are like Ike Lozada when sheis a girl.
Love,
The Sexiest Girl of D.M.
P.S. You say that I'm the bad breathe but who is Dennis want to kissed. Me or you? You or me? And the final is me.
At the same time, this also reminded me about the flame wars that had been happening in this site for quite sometime.
The letter is hilarious but disturbing as well. May this be a lesson to all of us.
GANITO KA RIN BA MAG-ENGLISH?
TO WHOEVER GETS TO UNDERSTAND THIS LETTER,CONGRATULATIONS!! haha!
The following is a letter found at a certain bar inManila and has been preserved in its original,unedited form. Enjoy reading and you may try direct translation in Tagalog.
Pls read with feelings...!
********************
October 1996
To Marjie,
I am not surprise or wander why Dennis leave you. Why?What reason you can think about but you're very fatbody. I thought before that Dennis only use me to histoy but sooner and later I'm realize that he reallycan't not beared or stomached to be with you anymorebecause at first, Dennis say he could not stand you'rehabit of making pakialam all his walks [lakad] and always calling to their house what he go home or this or that.
And then he say he get ashame to met iether in schoolor in his family and then asking you to exerciseyou're very very, very fat body. But you hate it.Thoughth your the most preetiest girls he knows about.What do you think you are "Beautiful Girl" of JoseMarie Chan?
Even you are beautiful face (to your think) you do nothave the right to called me whatsoever or elsedifferent name one time or the other for the realpurposed to insults my personality because I'm nevercall you names iether in the front of Dennis or in thebacks of Dennis, but if you start already to callingme different name, I don't have any other choicebut to call you other different name to. Like you area PIG, FAT, OBESSED, OVERWIGHT, AND UGLY SHAPE girl.Shame to you're body that is to a BUDING.You can't not blame Dennis for exchanging you to mebecause I am the more sexier than you when you look tous in the mirror.I'm repeat again that you are like Ike Lozada when sheis a girl.
Love,
The Sexiest Girl of D.M.
P.S. You say that I'm the bad breathe but who is Dennis want to kissed. Me or you? You or me? And the final is me.
Saturday, May 13, 2006
crossraods
Months passed by and while I look at the world much more differently than I did, I felt that something was not right. Something was missing.
This is not like some romantic flick that a guy comes by to complete you. No, it's different. Something IS missing, but what? I've learned the hard way that waiting for more than a year and a half for something to happen is the pits. I've also learned the hard way that longing for someone you can't have is INSANE! So after waiting and longing in vain, I stopped. I said goodbye and severed my ties to anything related to those two men in my life. So now I am currently crushless and not in-love with anyone.
The funny part was, I never felt better in my whole life. I felt free! At first I felt empty but then that changed, I felt a sense of freedom I never felt before. Would that be weird? I doubt it.
Now I am in a part of my life where I needed to choose if I should stay alone or be with someone for the rest of my life. Endless loneliness is terrifying but so is the neverending pain with someone you're stuck with someone who you thought was great but wasn't. The price you pay? Your life.
Committing myself with God is out of the question. Few people (including me) would answer the call to serve God and man, making a vow of chastity, poverty and humility. It's not an easy way and I salute those who chose that path in life.
So I'm choosing between single blessedness and the sacrament of marriage. What a choice. I'll just let God decide for me.
Back to the earlier question: what is missing in my life?
I have yet to find out.
This is not like some romantic flick that a guy comes by to complete you. No, it's different. Something IS missing, but what? I've learned the hard way that waiting for more than a year and a half for something to happen is the pits. I've also learned the hard way that longing for someone you can't have is INSANE! So after waiting and longing in vain, I stopped. I said goodbye and severed my ties to anything related to those two men in my life. So now I am currently crushless and not in-love with anyone.
The funny part was, I never felt better in my whole life. I felt free! At first I felt empty but then that changed, I felt a sense of freedom I never felt before. Would that be weird? I doubt it.
Now I am in a part of my life where I needed to choose if I should stay alone or be with someone for the rest of my life. Endless loneliness is terrifying but so is the neverending pain with someone you're stuck with someone who you thought was great but wasn't. The price you pay? Your life.
Committing myself with God is out of the question. Few people (including me) would answer the call to serve God and man, making a vow of chastity, poverty and humility. It's not an easy way and I salute those who chose that path in life.
So I'm choosing between single blessedness and the sacrament of marriage. What a choice. I'll just let God decide for me.
Back to the earlier question: what is missing in my life?
I have yet to find out.
Wednesday, March 29, 2006
for call center people...please read!
One of the QA's in the office email blasted this excerpt about an episode in ABS-CBN's the Correspondents. I read it and that further justified my dislike towards the network. The one who forwarded this email is from Ambergirs Solutions, one of the biggest call centers in the country, but she's not the owner of this actual entry.
Menice Yap
Call Center Supervisor
Pasig City
On a closing note, call center work is not a trend dammit. Imagine yourself sitting in front of you pc for 9-12 hours and deal with different types of people from simply stupid to super irate, threatening not only to cancel their service, but also your life. Although they can't see you, you represent the company and account you work for and that's all they care about. If you're not tough enough, you might burst into tears after every call.
If that's the case then better get a regular 9-5 job which would take 5 years to match the earnings that we have now and another 5-20 years to get promoted.
ABS-CBN is a big network, they have more than enough money and resources to do proper research. If this is their way of making a documentary, they better stick to noontime shows with dancing GRO's and games that are aimed on the exploitation of the poor. They do a better job on that.
"Call center"
Mataas na sweldo, magaan na trabaho, no age limit at hindi rin kailangang college graduate. Ang tanging requirement, ganda ng boses at galing sa pagsasalita. 'Ika nga ng iba, "in" ka kapag nasa call center ka. Pero paano kung ang kapalit ng magadnang sweldo at iba't ibang benepisyo, ay ang kanilang kalusugan at kaligtasan?
That is the article at abs-cbsnews.com about their feature in The Correspondents about call centers and their employees.
Sad to say, Gigi Grande and the producers who conceptualized the said episode was not able to capture the truth behind call centers and their employees.
magaan na trabaho -- this is a misconception that a lot of people have about call centers. this is work, serious work and not playtime. as call center agents we are the frontliners of some of the biggest companies around the world. we handle their first line of defense for their businnes, Customer Service. we Filipinos who work in call centers represent these companies to their consumers and we filipinos can spell the success or downfall of these business just on how we deal with their consumers 24/7 and that is not an easy task. the reason why call centers thrive in the philippines is because filipinos have good customer service skills. we are professional workers and we give everything a 100%. i salute all the call center employees who make this feat possible. it means jobs and job security to the filipinos who wanted to work in their own country.
no age limit -- because call centers are equal opportunity employers. they do not set limitations to people's ability to work. it is only here in the philippines where we put an age limit to applications. it really does not matter what age the applicant is as long as they can still deliver quality performance. it is called diversity.
hindi rin kailangang college graduate - for cheap call centers maybe, not for the big ones. we encourage our applicants to finish college first before applying. they may also be assisted through schedule requests if they want to continue studying while still employed.
ang tanging requirement, ganda ng boses at galing sa pagsasalita -- for radio stations yes. not for call center. we are not DJs. we also require high IQ and intelligence in call centers. For example, Wil Ison, the 24 yo manager who was featured in The Correpondents. You did not even applaude him for reaching that position in such a young age. if he was employed in a bank, he will only become a manager if he kissed enough bossess ass or because he is already 50 years old. People like Wil were promoted because they are good employees. Most of the call centers have internal application processes that enables the employees to apply for higher position highliting their performance and capabilities and not who their friends are and whose ass they just wiped.
'Ika nga ng iba, "in" ka kapag nasa call center ka. - this is not a fad. we are working, we pay our taxes, we are productive citizens of this country. we chose to stay and earn here in our own country rather than go abroad and contribute to the brain drain. we earn a lot beacuse we work hard. we are thankful for the good education we were provided by our parents that gave us the competencies we have now. we are working for multinational companies and we get promoted. most of us 21-30 years old and we are managers, supervisors and senior managers.
we may not be doctors or lawyers but at least we are not corrupt. we are productive and we make sure that our families and our future families will not be included with the uneducated, paid rallyists in EDSA, who do not even understand why they are there. we are not a burden to the government, they should even be thankful because it is our tax, the middle class tax, that makes it possible for the Philippines to stay alive.
instead of potraying us as obese, smoking insomiacs....why not thank us? applaude our achievements, be proud that we are very good with what we do that's why investors come in to the philippines. ask the government to provide security to the employees who have different schedules from the normal 9-5 workers? ask them to take care of us and in return we will work harder, show the companies that it is worth investing in the philippines, we will continue to pay our taxes and slowly but surely help our country progress.
Mataas na sweldo, magaan na trabaho, no age limit at hindi rin kailangang college graduate. Ang tanging requirement, ganda ng boses at galing sa pagsasalita. 'Ika nga ng iba, "in" ka kapag nasa call center ka. Pero paano kung ang kapalit ng magadnang sweldo at iba't ibang benepisyo, ay ang kanilang kalusugan at kaligtasan?
That is the article at abs-cbsnews.com about their feature in The Correspondents about call centers and their employees.
Sad to say, Gigi Grande and the producers who conceptualized the said episode was not able to capture the truth behind call centers and their employees.
magaan na trabaho -- this is a misconception that a lot of people have about call centers. this is work, serious work and not playtime. as call center agents we are the frontliners of some of the biggest companies around the world. we handle their first line of defense for their businnes, Customer Service. we Filipinos who work in call centers represent these companies to their consumers and we filipinos can spell the success or downfall of these business just on how we deal with their consumers 24/7 and that is not an easy task. the reason why call centers thrive in the philippines is because filipinos have good customer service skills. we are professional workers and we give everything a 100%. i salute all the call center employees who make this feat possible. it means jobs and job security to the filipinos who wanted to work in their own country.
no age limit -- because call centers are equal opportunity employers. they do not set limitations to people's ability to work. it is only here in the philippines where we put an age limit to applications. it really does not matter what age the applicant is as long as they can still deliver quality performance. it is called diversity.
hindi rin kailangang college graduate - for cheap call centers maybe, not for the big ones. we encourage our applicants to finish college first before applying. they may also be assisted through schedule requests if they want to continue studying while still employed.
ang tanging requirement, ganda ng boses at galing sa pagsasalita -- for radio stations yes. not for call center. we are not DJs. we also require high IQ and intelligence in call centers. For example, Wil Ison, the 24 yo manager who was featured in The Correpondents. You did not even applaude him for reaching that position in such a young age. if he was employed in a bank, he will only become a manager if he kissed enough bossess ass or because he is already 50 years old. People like Wil were promoted because they are good employees. Most of the call centers have internal application processes that enables the employees to apply for higher position highliting their performance and capabilities and not who their friends are and whose ass they just wiped.
'Ika nga ng iba, "in" ka kapag nasa call center ka. - this is not a fad. we are working, we pay our taxes, we are productive citizens of this country. we chose to stay and earn here in our own country rather than go abroad and contribute to the brain drain. we earn a lot beacuse we work hard. we are thankful for the good education we were provided by our parents that gave us the competencies we have now. we are working for multinational companies and we get promoted. most of us 21-30 years old and we are managers, supervisors and senior managers.
we may not be doctors or lawyers but at least we are not corrupt. we are productive and we make sure that our families and our future families will not be included with the uneducated, paid rallyists in EDSA, who do not even understand why they are there. we are not a burden to the government, they should even be thankful because it is our tax, the middle class tax, that makes it possible for the Philippines to stay alive.
instead of potraying us as obese, smoking insomiacs....why not thank us? applaude our achievements, be proud that we are very good with what we do that's why investors come in to the philippines. ask the government to provide security to the employees who have different schedules from the normal 9-5 workers? ask them to take care of us and in return we will work harder, show the companies that it is worth investing in the philippines, we will continue to pay our taxes and slowly but surely help our country progress.
Menice Yap
Call Center Supervisor
Pasig City
On a closing note, call center work is not a trend dammit. Imagine yourself sitting in front of you pc for 9-12 hours and deal with different types of people from simply stupid to super irate, threatening not only to cancel their service, but also your life. Although they can't see you, you represent the company and account you work for and that's all they care about. If you're not tough enough, you might burst into tears after every call.
If that's the case then better get a regular 9-5 job which would take 5 years to match the earnings that we have now and another 5-20 years to get promoted.
ABS-CBN is a big network, they have more than enough money and resources to do proper research. If this is their way of making a documentary, they better stick to noontime shows with dancing GRO's and games that are aimed on the exploitation of the poor. They do a better job on that.
Thursday, March 23, 2006
Sparky
He is adorable, exasperating, lively, smart and sweet. He can be sweetheart one minute and then a terror the next. His unpredictability is what keeps us on our toes. A cat with a white body and occasional black spots on his head looking like a slicked back hairstyle parted in the middle. One co-worker remarked on how he looked like Adolf Hitler (good grief, of all people she had to compare with it had to be the Nazi leader!). Plus the spot is also present on his stubbly tail, which made my mother puzzled since she was so used to cats with long and siwshing tails.
He is just an ordinary domestic cat that my father got from one of his tenants. He then declared to us that we need a cat to regulate the mice population at home. We all agreed to his suggestion.
Sparky arrived dirty and scared. His coat is not the glistening white he has now but a dirty white that is almost gray. This was because he always slept under jeepneys (maybe because it's warm) which is always being maintained by the owners and that meant oil grease and motor oil. My father tried shampooing it off but he only made it worse since the cat hid under a coffee table and that was not only dusty but also filled with cobwebs.
He refused to come out of that table for several days. My father tried to pry him out but I said vehemently to leave him alone, that he would eventually get out of his hiding place.
And he did. He took one small step in adjusting himself in our house, but he managed. Within the month he was not only sitting in my lap but also sleeping with me in my room. He is such a sweetie because he has this tendency of leaning his head on my chest (and he still does it until now) while sleeping.
I didn't realize how he affected me until I came to work and realized how more relaxed I was. I still lose my temper on my calls but it's not as much as before where in the end my supervisor also loses his temper on me.
I forgot how it felt having a cat beside you or on your lap, sleeping or just watching the world go by. It's so relaxing, knowing that you are not alone in this world and that you are capable of loving something or someone aside from yourself.
He is just an ordinary domestic cat that my father got from one of his tenants. He then declared to us that we need a cat to regulate the mice population at home. We all agreed to his suggestion.
Sparky arrived dirty and scared. His coat is not the glistening white he has now but a dirty white that is almost gray. This was because he always slept under jeepneys (maybe because it's warm) which is always being maintained by the owners and that meant oil grease and motor oil. My father tried shampooing it off but he only made it worse since the cat hid under a coffee table and that was not only dusty but also filled with cobwebs.
He refused to come out of that table for several days. My father tried to pry him out but I said vehemently to leave him alone, that he would eventually get out of his hiding place.
And he did. He took one small step in adjusting himself in our house, but he managed. Within the month he was not only sitting in my lap but also sleeping with me in my room. He is such a sweetie because he has this tendency of leaning his head on my chest (and he still does it until now) while sleeping.
I didn't realize how he affected me until I came to work and realized how more relaxed I was. I still lose my temper on my calls but it's not as much as before where in the end my supervisor also loses his temper on me.
I forgot how it felt having a cat beside you or on your lap, sleeping or just watching the world go by. It's so relaxing, knowing that you are not alone in this world and that you are capable of loving something or someone aside from yourself.
Wednesday, March 01, 2006
new responsibilities
Recently I was promoted to a level 2 tech. I am grateful that finally I was noticed after 18 months. Because of this, all my rants sounded so childish and silly. When I was notified by my previous coach, I jumped like crazy and that was not even official (when I say official, it would be emailed throughout the center).
When it did became official, people started to congratulate me, from fellow agents, our former DPS, coach now turned OM, some of my former teammates now QA's and of course my former coaches who one of them gave me a bone crushing hug.
My parents were happy as well and offered a thanksgiving mass in our parish. When I said I'll pay for it, they said they're going to take care of it.
I was both happy and terrified at the same time. Happy because finally I got a promotion, terrified because this new job is not as easy as it looks. We're the last line of defense and the ones who provide support to the whole center. We're more visible and more scrutinized. Rules are much different and a bit stricter. Mentality is: you're not agents anymore, but supervisors and better act like one.
Gambatte to me!
When it did became official, people started to congratulate me, from fellow agents, our former DPS, coach now turned OM, some of my former teammates now QA's and of course my former coaches who one of them gave me a bone crushing hug.
My parents were happy as well and offered a thanksgiving mass in our parish. When I said I'll pay for it, they said they're going to take care of it.
I was both happy and terrified at the same time. Happy because finally I got a promotion, terrified because this new job is not as easy as it looks. We're the last line of defense and the ones who provide support to the whole center. We're more visible and more scrutinized. Rules are much different and a bit stricter. Mentality is: you're not agents anymore, but supervisors and better act like one.
Gambatte to me!
Wednesday, January 04, 2006
being left behind
This is the new year and I try not to be angry and I succeeded but I ended up failing at the same time. Why?
The reason you work not only is to earn money and have an inocme but also to grow as a person and an employee. Working at a call center encourages that kind of growth...if you know the right people.
It isn't easy any more to get up and go to work when you feel everything sucks around you.
I don't know what I needed to do but I'll cope eventually, I know I will.
The reason you work not only is to earn money and have an inocme but also to grow as a person and an employee. Working at a call center encourages that kind of growth...if you know the right people.
It isn't easy any more to get up and go to work when you feel everything sucks around you.
I don't know what I needed to do but I'll cope eventually, I know I will.
Subscribe to:
Posts (Atom)